Welcome aboard Delta Airlines, a purpose-driven airline that believes in bringing people together. It is committed to zero commitment both in the air and on the ground. It is one of the major airlines in the United States, with its headquarters in Atlanta, Georgia. Delta Airlines' policy includes cancelation, baggage, refund, and even customer care services, which are drafted with the customers' comfort in mind. The airline, along with its subsidiaries and regional affiliates, which includes Delta Connection, provides over 5,400 flights daily and serves a total of 325 destinations in 52 countries on six continents.
Established in March 1925, Delta Airlines has grown and progressed with time. For a very long time, Delta has been serving travelers from around the globe. And when it comes to customer commitment, remember that they don’t believe in leaving any stone unturned. From the moment one books his/her tickets, Delta Airlines looks into every customer concern, from seat selection to flight cancellation. Whether traveling for business or leisure, passengers will find Delta’s services geared toward providing convenience and flexibility.
For Delta Airlines, the traveler's feel and comfort are the foremost things to care about. They deserve to be welcomed even before they have reached their destination. At the end of the journey, arriving refreshed, no matter what the length of the journey one is having. Delta is known among frequent flyers because of its variety of signature products and comfort experience, unlike anything that is in the arms of the sky.
Please note that the Elevated Main Cabin service is not available on all international flights that are over 6.5 hours. The flights on B-57 aircraft may not feature the full International Main Cabin Experiences.
*As of July 2024, it is accessible on over 680 domestic aircraft. Improvements to outfit aircraft operating on these routes, both internationally and regionally, have started and will continue through 2024 and beyond.
Delta Airlines offers only two types of lounges: Delta Sky Club and Delta One Lounge.
Delta Sky Club: Around the world, the lounges are available in more than 50 locations. However, the amenities included are complimentary snacks and drinks, WiFi (fee), and hot meals and showers as well.
Delta One Lounge: The lounges are for premium cabin travelers and have many different entry requirements than the Delta Sky Club.
Delta Airlines provides flexible cancellation options depending on the fare class, the time of booking, and the route. Read below to know about the cancellation in detail.
Cancellation within 24 Hours: Cancellation Policy of Delta Airlines has a 24-hour risk-free cancellation policy, which allows passengers to cancel any reservation within 24 hours of booking, regardless of the fare type, without incurring cancellation fees. This applies as long as the booking was made directly through Delta Airlines’ official website, customer service, or Delta-authorized travel agents. The full fare is refunded, including taxes and fees.
Non-Refundable Tickets: For tickets that are classified as non-refundable, Delta offers flexibility, although certain restrictions apply. If a traveler needs to cancel a non-refundable ticket, they will receive an eCredit, which can be used toward future flights. However, change or cancellation fees may apply depending on the flight’s destination and the specific fare rules. For domestic flights, these fees generally range between $0 to $200. For international flights, they can be higher depending on the region.
Refundable Tickets: Passengers who purchase refundable tickets are eligible for a full refund upon cancellation. This can be done at any time before departure. Refunds are processed using the original payment method, with no additional fees. Refundable tickets are typically more expensive but offer flexibility in case travel plans change unexpectedly.
Award Tickets (SkyMiles): Delta SkyMiles members who book flights using miles also benefit from a flexible cancellation policy. Cancellations for award tickets are usually free if made at least 72 hours prior to departure. Miles are redeposited back into the member’s account, though a redeposit fee may apply, depending on the member’s SkyMiles Medallion status.
Same-Day Ticket Changes and Cancellations: Delta offers a same-day ticket change policy for passengers needing to make changes or cancel their flight on the day of departure. The policy allows for changes to be made up to 24 hours before departure for a fee, typically around $75 for domestic flights. Same-day confirmed changes and cancellations are subject to availability.
Cancellation Fees for International Flights: International flight cancellations are subject to different rules based on the region and class of service. Depending on the route, cancellation fees for non-refundable tickets can range from $200 to $500 or more. Refundable tickets on international routes, however, are fully refundable, with the cancellation request processed back to the original payment method. _____________________________________________________________________
Delta Airlines has a straightforward baggage policy for both carry-on and checked luggage, with additional options for those traveling with excess, oversized, or special baggage. So, going through the details will only save and time.
Carry-On Baggage: Delta allows one carry-on bag and one personal item (such as a handbag, laptop bag, or briefcase) per passenger. The carry-on bag must meet the dimensions of 22” x 14” x 9” (56 x 35 x 23 cm), including handles and wheels. The personal item must fit under the seat in front of the passenger. There are no additional charges for carry-on items, provided they meet these size and weight requirements.
Checked Baggage: The standard checked baggage allowance is two pieces, although charges may apply depending on the fare type and route. For domestic flights within the U.S., Delta typically charges $30 for the first checked bag (up to 50 pounds or 23 kg) and $40 for the second. On international flights, the first checked bag is often included in the fare, but additional bags are subject to fees.
Excess and Oversized Baggage: Passengers traveling with excess baggage or oversized items will incur additional fees. These charges vary by route and destination. Oversized items exceeding 62 linear inches (157 cm) or weighing more than 50 pounds (23 kg) will incur additional fees, typically starting at $100 for overweight bags and $150 for oversized baggage. Items weighing over 70 pounds (32 kg) are not accepted on certain routes.
Special Baggage: For those traveling with sports equipment, musical instruments, or other special items, Delta provides accommodations. Items such as golf clubs, skis, surfboards, and bicycles are accepted but may incur additional fees depending on size and weight. Musical instruments can be carried on as part of the carry-on allowance, provided they fit in the overhead bin or under the seat.
Baggage for Delta Medallion Members: Delta SkyMiles Medallion members and certain Delta credit cardholders receive additional baggage benefits, such as free checked baggage allowances. These benefits depend on the traveler’s status level, with higher Medallion members (such as Gold, Platinum, and Diamond) receiving more extensive baggage privileges.
Refundable Tickets: As mentioned, passengers holding refundable tickets are entitled to a full refund upon cancellation. Refunds are issued back to the original payment method and are typically processed within 7 to 10 business days. Refunds can be requested directly through Delta’s website by entering the ticket number and passenger details.
Non-Refundable Tickets: For non-refundable tickets, passengers may be eligible for a refund under limited circumstances, such as a medical emergency or the death of a passenger or an immediate family member. Documentation may be required to process these refunds. Otherwise, non-refundable tickets can be canceled, and passengers will receive an eCredit for the value of the ticket to be used on future Delta flights as per the rules of the airlines.
Refund for Flight Disruptions the event of significant flight disruptions, such as cancellations or schedule changes initiated by Delta, passengers may be entitled to a full refund, regardless of whether the ticket was refundable or non-refundable. Delta typically offers alternative flights, but if the new flight does not meet the passenger’s needs, a refund can be requested.
For any type of query feel free to connect with the customer care department for quick resolution.
24/7 Customer Support –Customer Service of Delta Airlines team is available 24 hours a day, seven days a week, to help with booking, cancellations, refunds, and general inquiries. Passengers can contact the customer service team via phone, live chat, or email. Delta also offers a robust FAQ section on its website to address common questions and concerns.
For passengers traveling internationally, Delta provides the FlyReady tool, which allows travelers to upload required documents, such as COVID-19 test results or vaccination records, prior to travel. This service streamlines the check-in process, ensuring that all documents are in order before arriving at the airport.
Delta has an active presence on social media platforms like Twitter and Facebook, offering another avenue for customers to seek support. Passengers can reach out to Delta’s social media team for quick responses to questions or concerns.
Delta is known for providing a superior in-flight experience, with attentive cabin crew, in-flight entertainment, and complimentary snacks and beverages. Passengers in premium cabins, such as Delta One or Delta Comfort+, receive additional perks, including priority boarding, extra legroom, and enhanced meal options.
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