WestJet Airlines

Turn your dream into reality with WestJet. Fly in the air for just a bit more than the train. Recognized as a low-cost airline, WestJet is headquartered in Calgary, Alberta, and is the second-largest airline in Canada. Being in the aviation industry for around 30 years now, WestJet understands the nerves of customers and has come as a perfect alternative to luxurious airlines.

As of now, WestJet serves over 100 destinations around the world with a fleet size of 138. The key areas that WestJet serves are North America, Europe, Canada, the United States of America, Asia, and the Caribbean.

To make traveling with WestJet easier, passengers need to be aware of a few airline rules. The airline offers a number of communication channels to help you in the best way possible if you need to discuss something briefly at any time. This guide will walk you through WestJet Airlines' different policies and channels of communication.

Cabin Class

The three main cabin classes WestJet offers are each made to accommodate various traveler requirements and preferences. Below is a summary of every class:

Economy Class

WestJet's economy class is cozy and thoughtfully designed to maximize passenger convenience. Travelers can take pleasure in:

Roomy Seating: These have plenty of room and are ergonomically designed for comfort.
In-flight Entertainment: A large assortment of films, TV series, and music are available on the single entertainment system.
FreeMeals: A range of meals and drinks are offered, including customized meal options to satisfy dietary needs.
BaggageAllowance: Economy passengers enjoy a substantial baggage allowance, which makes travel more convenient.

Business Class

With an emphasis on luxury and first-rate service, WestJet Business Class offers an exceptional travel experience.

Fully Flat Beds: On long-haul flights, seats can be made into fully flat beds for comfortable sleep.
Gourmet Dining: There is a great assortment of dishes prepared by top chefs and served with a range of drinks.
Access to Business Lounges: Prior to their flights, travelers can unwind in private lounges while savoring free meals and beverages.
Improved Service: As killed, the cabin crew provides individualized attention to business class passengers.

First Class

First Class on WestJet offers unmatched comfort and service, making it the ultimate in luxury travel.

Large Private Suites: Opulent enclosed suites with a fully flat bed and personal wardrobe that provide comfort and seclusion.

Fine Dining: Gourmet meals prepared by famous chefs and served whenever you want them.
Perks: First-class travelers are granted exclusive lounge access, which is complete with upscale facilities.
Personalized Service: A memorable trip is guaranteed by outstanding service from a committed cabin crew.

Passengers can select the cabin class that best suits their needs and preferences because each one is made to offer an exceptional travel experience.

Airline Policies

Before traveling, passengers should be aware of airline policies for smooth and hassle-free travel. The following sections will guide you through the different policies of the airline.

Cancellation Policy of WestJet Airlines

WestJet understands that passengers may be required to cancel the flight at several instances. The airline allows passengers to withdraw their bookings after paying the standard charges. The guidelines mentioned in the Cancellation Policy of WestJet Airlines regarding the charges and situations when the cancelation is chargeable are as follows:

24-hour Rule: Passengers have the option to cancel their flight tickets within the first 24 hours of booking without incurring any fees or charges. To take advantage of this 24-hour cancellation policy, there must be seven or more days available on the flight when it is canceled.
Medical Emergencies: The airline permits passengers to cancel their tickets without incurring cancellation fees in the event of a medical emergency. However, in order to be eligible for a complete refund, the passengers must attach their medical reports.
Third-Party Booking: Passengers who made their flight reservations via a travel booking website will not have their questions answered by WestJet. To have their flight canceled, they will need to speak with their agent.
When Airlines Cancel the Flight: In certain situations, airlines may also need to cancel flights. In addition to refunding the ticket price without deducting any fees, they will give the passenger advance notice of the cancellation.

Cancelation Fee:

Ultra Basic Fares: No refund or credit points will be initiated to passengers holding an Ultra Basic Fare ticket.
Econo: WestJet will charge a fee between $70 to $85 as cancelation charges.
Econo Flex: Enjoy the maximum flexibility and cancel your flight ticket without incurring any fees or charges for flight cancelation.
Business Class: The airline will deduct $70 to $85 from the ticket price and refund the remaining amount.

Note: The prices mentioned above are not fixed and are subject to change with the real conditions.

Refund Policy of WestJet Airlines

The refund will be initiated to the passenger’s account immediately after the flight has been canceled. The airline will deduct the standard charges from the ticket price and refund the remaining amount to the passenger's account. Understand the Refund Policy of WestJet Airlines by reviewing the important points discussed below:

Refundable Ticket: Passengers who bought a refundable ticket with WestJet do not have to pay any charges for flight cancelation.
Non-Refundable Ticket: These tickets come with minimum flexibility and are subject to a deduction on flight cancelation.
24-Hour Rule: A non-refundable ticket canceled in the first 24 hours of the booking is exempted from the cancelation charges.
No-Show Policy: The passengers must reach the airport to board the flight. Otherwise, the airline will forfeit the full price of the ticket price.
Ticket Status: A refund will be initiated only for the unused portion of the ticket. If the flight is partially used, the airline will apply the standard deduction on the portion of the ticket used.
When Flight is Delayed: If WestJet is delayed by three or more hours from the scheduled time, the passengers have the option to cancel the flight for free.

Refund Processing Time:

When a flight is canceled, the refund will be processed to the passenger's account. However, the time it takes for the refund to appear in the passenger's account may vary depending on bank processing times. Below is the standard timeline established by the airline based on the passenger's chosen method of payment at the time of booking.

Pay Via Cards: The passengers who make the payment through credit or debit card will get priority and receive the refund amount within 7 to 10 business days.
Pay Via Cash or Cheque: Any passengers who choose to pay via cash or cheque may have to wait 20 to 25 days from the date they canceled the flight ticket to receive the refund.

Flight Change Policy of WestJet Airlines

Are you looking to cancel your flight to book another one? Then wait! Because you have a better option. With WestJet Airlines, passengers can transfer their reservation to another date. There are certain terms and conditions that a passenger must fulfill to change flights. To understand the rules for flight change, review the Flight Change Policy of WestJet Airlines:

The passengers can change their travel dates without altering their destinations. The airline will not charge the difference in fare.
Choosing a nearby airport instead of the originally booked one while keeping the dates unchanged does not incur any fare difference with WestJet.
You will be responsible for the fare difference if you decide to fly into an airport that is not geographically close.
If the new fare is less than the original booking, the passengers will receive the remaining amount as a refund.
The passengers who have booked their flight through a third party will have to communicate with their travel agent to change the date or destination on their flight ticket.
The passengers must apply for the flight change before the check-in period.
Apply for the flight change in the first 24 hours of the booking, and the airline will alter the flight ticket without incurring any change fee.

Flight Change Fee:

Econo: Make changes to the date or destination after paying the nominal charges of $70 to $85.
Econo Flex: No charges will be applied to flight changes.
Premium or Business: Pay $70 to $85 over the ticket price and update the date or destination on your existing flight ticket.

Same-Day Flight Change

Changing a flight on the same day with WestJet is relatively straightforward. If you're looking to adjust your travel plans, you can do so through the WestJet app, their website, or by contacting customer service. WestJet offers a Same-Day Change option that allows passengers to switch to a different flight on the date of departure for a fee, which may vary based on your fare class and route. It’s important to check the availability of seats on the desired flight, as options can fill up quickly. Here are some rules for same-day flight changes:

The flight must be to and from the same destinations as booked originally.
WestJet must operate the flight.
The passenger must travel in the same cabin class as booked originally.
The flight takes place on the same day as the initial departure.

Same-Day Flight Change Fee:

Econo: For the same-day change, the passenger will have to pay between $100 and $125 over the ticket price.
Econo Flex: No fee will be charged.
Premium: The airline will charge a fee of $70 to $85 for same-day flight change.
Business: The airline will not charge any fee for flight change.

Baggage Policy of WestJet Airlines

WestJet imposes certain restrictions on passengers with baggage for security reasons. The passengers cannot exceed the airline's specified limit. If they do so, they will have to pay the extra charges. The passengers are required to follow the Baggage Policy of WestJet Airlines to understand the baggage allowance and fees.

Baggage Allowance:

With a Premium Economy Class ticket, passengers are permitted to bring two checked bags, each weighing 23 kg.
A traveler may bring two 32 kg bags per person if they have a first or business-class ticket on WestJet Airlines.
On a regular ticket, passengers with an economy ticket are only allowed one bag. Baggage allowance is not included with light tickets.
The checked bag's maximum dimensions, including length, width, and height, are 158 cm.

Personal Items and Carry-on Bag:

The passengers can bring one personal item. A small backpack, umbrella, or laptop must fit underneath the seat in front of the passenger.
Bring a carry-on bag of 8 kg and 12 kg for Economy and Business class, respectively.
40 cm in width, 23 cm in depth, and 55 cm in height are the bag's maximum dimensions.

Oversized and Overweight Baggage:

A baggage of more than 23 kg is required to pay an extra baggage fee to add.
Baggage cannot go above 45 kg under any circumstances.
The baggage above 62 inches will be considered oversized but must not exceed 80 inches in combined dimensions.

Baggage Fee:

Ultra Basic Fare

Pay a fee of $45-54 for the first bag.
The airline will charge a fee of $65-77 for the second bag.
To add a third and fourth bag, passengers must pay a fee between $110 and $130.

Econo

To add the first bag, pay a fee of $35-42.
A fee of $55-65 to add the second bag.
The cost for passengers to add a third or fourth bag ranges from $110 to $130.

Econo Flex

No fee will be charged to add the first bag.
The second bag will be added for a fee of $55-65.
Passengers can expect to pay between $110 and $130 for a third or fourth bag.

Business or Business Flex

The airline does not charge any fee to add the first or second fee.
The ticket price already includes the baggage fee.
The passengers can add their third and fourth bags at a fee of $110-130 each.

Special Items:

Sports and musical items are among the special goods that are exempt from the weight and size restrictions. Passengers must consult an airline representative 48 hours prior to departure in order to add these items to their itinerary.

Name Change Policy of WestJet Airlines

Have you made any mistake in typing your name? WestJet allows the passengers to change their names. However, there are certain Name Change Policy of WestJet Airlines that must be fulfilled. Review the points below to understand the name change policy of WestJet:

The passengers must make the name change request before completing the check-in.
If a passenger has already completed the check-in. They must first get their ticket unchecked in order to request a name change.
The passengers can apply for a name change as many times as they want, but they will have to pay the charges after the first time.
The passengers can change up to three characters in their name.
The airline does not charge a fee for minor changes in the name.
If a passenger wants to change their last name for a legal reason such as marriage or divorce, they must submit the required documents.
The airline will charge a fee for major changes in the name.

Customer Service of WestJet Airlines

Through its dedicated customer service team, WestJet is ready to assist its passengers before, after, and throughout the journey. Any passenger who wants to make an inquiry regarding flight booking, offers, routes, or destinations can join the Customer Service of WestJet Airlines for assistance. WestJet customer is ready to assist you 24/7 through various communication channels. Here are your options to contact WestJet:

Phone Call: If you have a query, consider making a phone call to resolve it quickly. WestJet has specific contact numbers for different locations, so you can find the appropriate one based on where you are. Their customer service team is available to answer your calls 24 hours a day, seven days a week. Additionally, please note that if any passenger chooses to make a reservation over the phone, a service fee will apply.
Chat: Travelers can opt to chat with the WestJet agent if they would rather not speak to someone on the phone or if they may be in an area where calling is not feasible. It's a great substitute for calling. Go to the Contact Us section and tap the chat icon in the top right corner of the page to speak with a chat agent.
Email: The passengers who want to reach a specific department of WestJet are advised to write an email to WestJet. The airline provides specific email addresses to passengers based on the query. For instance, if you want assistance with a disability, send an email to disabilityassistance@westjet.com. They will review your email and might take 24 hours to respond to your query. So, it is advisable to avoid email when you are looking for a prompt response.
Social Media: Additionally, passengers can communicate with the airline agent via social media. They have the option of using Messenger or WhatsApp. Get a chat agent by following the instructions on the screen. To get the best answer to your question, talk to the agent about your concerns.

These are options for passengers to communicate with WestJet agents. Explore the options to find the one that best suits your needs.

WestJet Airlines Reservations